Refund policy
Return & Refund
Refunds are only provided under the following conditions:
- If an item arrives broken or damaged.
- If an item does not match the description or photos provided on our website.
In the event of any of the above issues, please contact our customer support team at info@minimi-online.com within 7 days of receiving your order. We will review your case and, if eligible, arrange a refund or replacement.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchange
Please note that we do not offer exchanges on any of our products. Each item is individually crafted and customized to meet your specific needs, so all sales are final.